bj 365 FAQ — Verification to Cricket Betting
This page has detailed answers to the most frequently asked questions about bj 365. Account verification, customer support hours, how VIP cashback is calculated, how to deposit via bKash or Nagad, and how BPL cricket betting works — all questions are answered directly here.
For ages 21+
Bangla and English support
24/7 live chat
SSL encryption
Table of Contents
Verification and Documents
Verifying your account at bj 365 is safe and straightforward. Submitting the correct documents completes the process quickly. Reading the questions below will make the entire process clear. Full verification guidelines are available on the terms and conditions page.
At bj 365, a National ID card (NID) is the most commonly used document for identity verification. A valid passport or birth registration certificate (along with other government-issued documents such as a driving licence) may also be accepted. Make sure the document image is clear, readable and not expired. The name on the document must exactly match the name on your registered mobile wallet or bank account.
When verification is rejected, a reason is usually given — such as a blurry image, a name mismatch, or an expired document. Correct the issue, take a new clear photo and resubmit. If the name does not match, check that the name on your mobile banking or bank account is the same as the name on your NID. If the problem keeps occurring, contact bj 365's 24/7 live chat for direct assistance.
All documents uploaded to bj 365 are stored securely using SSL encryption. Your personal information is not shared with any third party. Full details of how data is collected and stored are available on the site's privacy policy page. Data is used strictly for identity verification and account security.
Yes, a name mismatch is the most common reason for a verification failure. Under bj 365's rules, the name on your NID or passport must exactly match the name on your bKash, Nagad, Rocket, Upay or bank account. If the wallet name is different, update that wallet's name first and then attempt verification again.
No. bj 365 allows only one account per NID or identity document. Any attempt to open a second account with the same NID will be automatically rejected, and both accounts risk being closed. See the terms and conditions for the full rules.
Customer Support
The bj 365 support team is always there for you. Contacting the right channel for any issue will get you a quick resolution.
Before contacting bj 365 support, have the following ready: your registered username or mobile number, the date and time the issue occurred, a reference number or screenshot of any transaction involved, and the payment method you used. Providing this information helps the support team identify and resolve the issue much faster.
bj 365 offers two main support channels: live chat directly on the website and email. Live chat usually gives the fastest response. Email is best for complex matters or when you need to attach documents. Both channels are available in Bangla and English.
Yes, the bj 365 support team provides full assistance in Bangla, keeping Bangladeshi users in mind. English is also available. So there is no language barrier — simply ask your question in everyday Bangla and you will get an answer.
Yes. bj 365 customer support is available seven days a week, twenty-four hours a day — including Eid, Puja and any other holiday. A support representative will be on live chat at 2 am or early in the morning. For urgent matters, use live chat; email replies may take a little longer.
VIP Benefits
bj 365's VIP programme has five tiers, each with a different weekly cashback rate. Full details of all tiers are available on the bj 365 VIP page.
bj 365 has five VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback. Silver offers 0.4%, Gold 0.6%, Platinum 0.8%, and the highest tier, Diamond, offers up to 1.0% cashback. Cashback is calculated based on the net loss for the week.
Weekly cashback is calculated on the net loss, which is the total losses for the week minus the total winnings. Example: if a Gold member's net loss for the week is ৳20,000, the cashback is ৳20,000 × 0.6% = ৳120. This is the maximum amount for that tier. The cashback amount is credited directly to the account.
VIP tiers at bj 365 advance through regular betting activity. The more actively you play, the sooner you have the opportunity to be promoted to the next tier. With each tier upgrade, the cashback rate increases and additional benefits are added for VIP members. Ask on live chat to find out the specific criteria.
Higher-tier VIP members receive more than just cashback. Benefits include priority customer support, exclusive promotion offers, and early access to new games or events. Diamond-tier members may also have access to a dedicated account manager. Full details of all benefits are available on the bj 365 VIP page.
A bj 365 VIP tier may be reviewed after a prolonged period of inactivity. Maintaining regular betting activity makes it easier to hold on to the tier you have earned. To find out the specific rules for tier reviews, see the responsible gaming guidelines or ask directly on live chat.
Deposit Questions
The deposit process at bj 365 is simple and works well with local mobile banking. After bj 365 Login, go directly to the deposit option.
bj 365 does not charge any fees of its own for deposits or withdrawals. However, your mobile banking service (such as bKash, Nagad, Rocket or Upay) or bank may apply their own charges according to their own policies — that is a matter for those services. Check the charge structure of your mobile banking service for specific details.
The minimum deposit amount at bj 365 is ৳300, regardless of the method used (bKash, Nagad, Rocket, Upay or bank transfer). This applies to the first deposit and all subsequent deposits. If you deposit above this amount, the 100% welcome bonus will be added automatically, up to a maximum of ৳5,000.
After making a deposit, the balance usually appears within a short time. If it still has not appeared after a while, first check your mobile banking app to confirm the transaction was successful. If it was successful, take the transaction ID or a screenshot and contact bj 365 live chat — the team will quickly verify and resolve the issue.
To deposit with bKash, first log in to your bj 365 account, then select bKash from the deposit menu. Send the required amount from your bKash app to the number shown on screen, then enter the transaction reference number in the bj 365 deposit form. The minimum amount is ৳300. Names must match.
Yes, Nagad is one of the approved deposit methods at bj 365. The process is the same as bKash: log in to your account, select Nagad from the deposit section, send the money to the indicated number and submit the reference number. Rocket and Upay can also be used in the same way.
Cricket Betting
The cricket betting section at bj 365 is very popular among cricket fans in Bangladesh. From BPL to the T20 World Cup — you can bet on all major tournaments here.
At bj 365, if a match is abandoned (No Result) due to rain or another reason, the bet amount is generally refunded. However, in some cases where a result is determined using the D/L method under the betting rules, it may be considered valid. Read the sports betting section rules for specific settlement details.
Yes, multi bets or accumulator bets are available for cricket at bj 365. The odds from multiple matches or markets are multiplied together to produce the total return. Example: if three selections are at odds of 1.40, 1.70 and 1.80, the combined odds are 1.40 × 1.70 × 1.80 = 4.28 (approximately); a ৳100 stake would return ৳428 if all win — but a loss on any single selection means the entire ৳100 is lost.
At bj 365, BPL and international matches are run on essentially the same betting rules. However, the number of markets and live betting options may be greater for international matches. ICC T20 World Cup or Bangladesh Tigers matches generally have more markets available. For details, visit the Cricket Betting page.
The most popular markets in the bj 365 cricket section are: match winner (which team will win), toss winner, top run scorer, top wicket taker, first over runs, and over/under (whether the runs in a given over or innings will be above or below a set number). Ball-by-ball betting during live matches is also popular.
Decimal odds are straightforward: stake × odds = total return. Example: in a limited-overs match, Team A has odds of 1.65 and Team B has odds of 2.30. If you bet ৳500 on Team B and Team B wins, you receive ৳500 × 2.30 = ৳1,150 back (a profit of ৳650); if Team A wins, the full ৳500 is lost. The lower the odds, the higher the probability assigned to that team winning.
Still have questions? Talk to us
If the answers above have not resolved your issue, the bj 365 support team is always ready. Ask in Bengali or English — you will get a quick reply.
Live Chat
Click the live chat button from any page on the site to speak directly with a support agent. 24 hours a day, seven days a week.
Email Support
If you need to attach documents, contact us by email. The email address can be found in the bj 365 live chat or the contact section of the site.
All bj 365 services are for users aged 21 and above. Please follow the Responsible Gaming guidelines.