bj 365's commitment to responsible gambling
Gambling should be a source of enjoyment — not stress or harm. bj 365 places the highest importance on every player's safety and mental well-being.
What is responsible gambling and why it matters
Online betting and casino games are a form of entertainment, but they come with certain risks. Responsible gambling means staying in control of your time, money, and mental well-being. bj 365 believes every player has the right and the means to maintain that control.
Under our Terms and Conditions, to open an account on bj 365 and take part in any betting or gaming activity, a player must be 21 years of age or older. This requirement is strictly enforced and no exceptions are accepted.
When gambling starts to shift from entertainment to a problem, the first step is to acknowledge it. bj 365 provides players with various self-control tools and support options so that help is available in any situation. Our About Us page explains in detail the values we work by.
Remember: gambling is never a reliable source of income. Placing larger bets to recover losses makes the problem worse, not better. Stay within your set budget and do not keep playing in the hope of winning back money you have lost.
Self-control tools
Set a deposit limit
Set a limit on daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately; raising it is subject to a waiting period.
Session time limit
Decide in advance how long you will play in one session. When the time is up, the session will stop automatically and you will be notified.
Cooling-off break
Step away from playing for anywhere between one day and six weeks. During this time you will not be able to log in to your account or place bets.
Self-exclusion
An option to keep your account closed for the long term — from six months up to permanently. Promotional communications are also stopped during self-exclusion.
Loss limit
Automatically stop betting once you have lost a set amount. Setting this limit helps you avoid losses beyond what you have decided.
Set a bet limit
Set a maximum amount for a single bet in advance. This limit will stop you before you place a large bet on impulse.
To use these tools, contact bj 365 via 24/7 live chat or email our support team. Our team can assist in both Bengali and English.
Age limit strictly enforced
All services on bj 365 are for those aged 21 and above only. Age is verified at the time of account registration. There is no compromise on protecting minors.
Warning signs of problem gambling
If you notice any of the signs below in yourself or someone close to you, take them seriously. Recognising a problem early makes it easier to resolve.
Spending beyond budget
Spending more than planned, taking on debt, or dipping into savings to place bets.
Chasing losses
Placing larger bets after a loss to try to win the money back — this is a dangerous cycle.
Neglecting family and work
Failing to give time to family, friends, or professional responsibilities because of gambling.
Hiding gambling
Keeping betting activity secret from family or friends, or lying about it.
Mood changes
Excessive anger or frustration after losing, and unusual excitement after winning — signs of emotional imbalance.
Effects on sleep and health
Playing through the night instead of sleeping, forgetting to eat, or neglecting your health.
Ways to get support
Seeking help when there is a problem is not a sign of weakness — it takes courage. Get support through any of the options below.
bj 365 live chat support
Our support team is available seven days a week, twenty-four hours a day in Bengali and English. Contact us directly via live chat for self-exclusion or to set limits.
Email Support
If you are not comfortable talking directly, write to us by email. Our team will respond quickly and confidentially and arrange the support you need.
Family and trusted people
Talk to a close family member or a trusted friend. Their support and watchfulness can play a big part in breaking the cycle of problem gambling.
Professional counselling
Consult a psychiatrist or a behavioural therapist. Professional treatment is the most effective step for addiction-related problems.
Support groups
Connect with people who have recovered from addiction. Advice and encouragement from those who have been through the same experience can often complement professional support.
Request a limit
Fill in the form below and our support team will help apply a limit to your account. This information is fully protected under our Privacy Policy.
Send a self-limit request
Fill in all the details — we will action your request within 24 hours.
Safe gambling tips
A few simple habits should be followed in daily life for responsible gambling. Keeping to them helps gambling stay enjoyable and reduces the risk of harm.
- Set a fixed budget before each session and do not go beyond that limit.
- Treat gambling as entertainment — not a way to make money. There is always a risk of losing.
- Never place bets with borrowed or loaned money.
- Avoid gambling when drinking or under stress — your ability to make decisions is reduced at those times.
- Take regular breaks. Long uninterrupted sessions reduce focus and judgement.
- Control the urge to keep going after a win. Stopping at a set point is the right decision.
- Be honest with family and friends. Hidden habits make problems worse.
- You can find answers to common questions about setting limits and self-exclusion in our FAQ section.
Remember, bj 365's support team is available seven days a week, twenty-four hours a day. Do not hesitate to contact us via live chat for any concern.