bj 365 Privacy Policy

This privacy policy applies to all users of the bj 365 platform — from newly registered members to long-standing account holders. By accessing the website, you are considered to have accepted this policy.

We believe that transparency is the foundation of trust. That is why bj 365 clearly states at every step — what information is collected, why it is collected, and where it goes. Reading our Terms and Conditions alongside this policy will give you a more complete picture.

This policy has been drafted in line with applicable data protection regulations in Bangladesh and may be updated at any time as needed. In the event of changes, notice will be sent to the registered email address or posted within the platform.

2.1 — Information provided during registration

When creating an account, bj 365 collects the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Password (stored in encrypted form — never readable as plain text)
• Preferred language and currency

2.2 — Identity verification information (KYC)

To ensure the security of financial transactions, we verify identity for withdrawals above a certain amount. The information that may be requested at this stage:

• Copy of National ID (NID) or passport
• Proof of current address
• Proof of ownership of the payment method used

Verification documents are stored only on secure servers and are never shared with third parties without a relevant reason.

2.3 — Transaction-related information

During deposits and withdrawals, the transaction date, amount, method used (such as bKash, Nagad, Rocket, Upay, or bank transfer) and status are recorded. This information is used for account transaction history and dispute resolution.

2.4 — Automatically collected information

Some information is collected automatically while using the platform:

• IP address and approximate location information
• Browser type, operating system, and device information
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar technologies

bj 365 uses collected information only for specific and legitimate purposes. Those purposes are listed below:

1. Account management and verification: To complete registration, login, password recovery, and age verification.
2. Financial transaction processing: To receive deposits and send withdrawals, prevent fraud, and maintain transaction records.
3. Customer support: To verify member information during assistance via live chat and email, enabling faster resolution.
4. Platform improvement: To analyse user behaviour and improve site performance and usability.
5. Promotions and bonus management: To deliver applicable offers — such as welcome bonuses, weekly reload rewards, or birthday gifts — to the right members.
6. Responsible gaming: To identify unusual gaming patterns and alert or assist the member.
7. Legal compliance: To maintain records in accordance with applicable regulations and provide information to authorities when required.

bj 365 may share information with third parties in limited and specific circumstances. Each case is explained in detail below:

4.1 — Payment processors

The necessary information is shared with the relevant institutions to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete the specific transaction.

4.2 — Technology and service partners

Technology providers used to operate the platform (such as game studios, server operators, and fraud detection services) process certain information. These partners are contractually bound by data protection obligations and may not use the information for their own purposes.

4.3 — Legal authorities

Relevant information may be provided to the concerned authorities in response to a legal order or a valid government request. In such cases, only the information strictly necessary for the legal requirement is disclosed.

4.4 — Circumstances where information is not shared

• For third-party advertising or marketing purposes
• With any other organisation without the user's explicit consent
• Through the sale or lease of data

The bj 365 website uses cookies and similar technologies (such as session tokens and local storage). These help improve the user experience and ensure the platform functions correctly.

5.1 — Types of cookies

• Essential cookies: Required to maintain login sessions, carry out security checks, and keep core site features running. Disabling these will prevent the site from working properly.
• Functional cookies: Remember language preferences, display settings, and previous activity, so you do not have to set everything up again each time you log in.
• Analytical cookies: Collect aggregate data — such as which pages are visited most and where users spend the most time — and use it to improve the site.

5.2 — Cookie controls

Cookies can be disabled or deleted at any time from your browser settings. However, disabling essential cookies may prevent you from logging in or completing transactions.

bj 365 maintains both technical and administrative security measures to protect user information.

6.1 — Technical security

• SSL/TLS encryption — all data transfers are completed over secured channels
• Password hashing — stored passwords are never held in plain readable form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments

6.2 — Administrative security

• Restricted staff access — only staff with a need are granted access to specific data
• Data protection training for staff
• A plan for rapid response in the event of a data breach

bj 365 does not keep collected information indefinitely. Retention periods are set according to the type of data:

• Account information: For as long as the account is active and, after closure, for the period required by legal obligations.
• Transaction records: Retained for an extended period, taking into account the need for financial dispute resolution and legal requirements.
• KYC documents: Kept in secure storage after verification is complete and deleted at the end of the specified period unless the law requires otherwise.
• Analytical data: Aggregated data that cannot be used to identify individuals may be retained for an extended period.

When an account closure is requested, bj 365 takes steps to delete the data as quickly as possible after meeting any applicable legal obligations.

Every member of bj 365 holds certain fundamental rights regarding their own information:

8.1 — Right to access

You may find out at any time — what information bj 365 holds about you and how it is being used. This information can be requested by contacting the support team.

8.2 — Right to correction

If any information in your profile is incorrect, you may request that it be corrected. This can be done through account settings or via support.

8.3 — Right to deletion

Alongside requesting account closure, you may also apply to have specific information deleted, unless it is legally required to be retained.

8.4 — Right to opt out of promotional communications

If you do not wish to receive bonus offers or promotional emails, you can change this preference in account settings or inform the support team.

To support responsible gaming at bj 365, we also give members the option to set their own limits, which is just as important as data protection.

bj 365 strictly prevents anyone under the age of 21 from registering. Date of birth is verified during the registration process and KYC documents may be requested if there is any doubt.

Information about minors is never knowingly collected. If such information has been collected and brought to our attention, it will be deleted immediately and the relevant account will be closed.

bj 365 reserves the right to amend this privacy policy as needed. For significant changes, a notice will be sent to the registered email address or a clear announcement will be posted on the platform. Continued use of the site after changes are made will be taken as acceptance of the updated policy.

If you have any questions or concerns about this policy, please contact our customer support team:

• Email: [email protected]
• Live Chat: 24/7 — in both Bengali and English

To learn more about our services, visit the About Us page, where a full description of bj 365's goals and scope is provided.